# Reviews

> Collect reviews from guests who have been on a tour, moderate them and show the best ones in the shop.



Reviews build trust with new visitors. Awrora collects reviews from guests who have actually booked, and you decide which ones are shown.

<Callout type="info" title="Reviews is an app">
  Switch on the **Reviews** app under <Path>Settings → Apps</Path>. **Reviews** then appears under Apps in the sidebar. Read more about [apps](/apps).
</Callout>

## How reviews are collected

After the visit, the guest receives a personal link to a review form, via the review button in the **Thanks for visiting** email. The link belongs to a confirmed booking, so each booking can produce one review. This means only real guests can leave reviews.

The guest gives a rating from 1 to 5 and can write a comment.

You can read how to switch on and word the email under [Email and notifications](/settings/email-and-notifications).

<Callout type="warning" title="Nothing is published automatically">
  A new review gets the status **Pending**. It isn't shown in the shop until you have published it.
</Callout>

## Moderate and publish

<Screenshot id="recensioner-lista" alt="The review list with key figures, rating, status and replies" />

Under **Reviews** you'll see the key figures **Reviews**, **Average rating**, **Requests sent** and **Response rate** at the top. In the list you'll see the guest, date, rating, experience, whether you've replied, and the status. Filter by status (**Pending**, **Published**, **Hidden**) or by rating.

For each review you can:

* **Publish** — the review is shown on the public experience page.
* **Unpublish** — the review gets the status **Hidden**. It isn't shown publicly but stays with you.
* **Reply** — write a reply that is shown publicly below the review. You change the reply later with **Edit reply**, and if you empty the field and save, the reply is removed.

If you select several reviews, you can publish or unpublish them all in one go.

## The review page

Click a review to see the full picture:

<Screenshot id="recension-sida" alt="A review's page with rating, reply to the guest, booking and guest" />

* **Review** — rating, comment, status and when it was submitted.
* **Reply to the guest** — your public reply.
* **Booking** — booking number, experience, tour date and booking status.
* **Guest** — name, email and phone.
* **Notes** — internal notes that only staff can see.

## Export

Click **Export** in the list to download the reviews as a CSV file, for example to analyse them in a spreadsheet.

## Reviews in the shop

Published reviews are shown on the experience pages together with a summary of the ratings. If you want to show reviews on other pages, add a reviews section in the [web editor](/channels/shop/web-editor). Under **Source** you choose:

| Source          | What is shown                                                                      |
| --------------- | ---------------------------------------------------------------------------------- |
| **Reviews app** | Your own published reviews. On an experience page, only that experience's reviews. |
| **Google**      | Reviews of your business on Google.                                                |
| **Manual**      | Reviews that you enter yourself in the section.                                    |

### Google reviews

Choose **Google** as the source and fill in the **Google Place ID** for your business. The ID starts with `ChIJ` and you can find it with Google's Place ID Finder tool.