# Manual booking

> Add a booking for a customer who has phoned, emailed or dropped by.



Not every booking has to come through the shop. If a customer phones or sends an email, you can add the booking yourself. Capacity is recalculated immediately, so nobody else can book the same places.

## Where to start

You can create a manual booking from three places:

* **The booking list** — click **New booking** under <Path>Bookings</Path>. You choose the experience and time slot yourself.
* **The customer card** — click **New booking** on a customer under <Path>Customers</Path>. The customer's details are already filled in.
* **The calendar** — click a tour and choose **Add guest**. The time slot is already selected. You can't choose this action if the tour is fully booked or has already passed.

<Callout type="info">
  You need at least one experience to be able to add a booking, and the experience needs an upcoming time slot with places available.
</Callout>

## Add the booking

<Steps>
  <Step title="Choose the experience and time slot">
    Choose the **Experience** and then the **Time slot**. If you started from the calendar, it's already selected.
  </Step>

  <Step title="Choose the number of guests">
    Enter how many guests there are for each price level, for example two adults and one child. You'll see **Price**, **Booking fee** and **Total** update as you choose.
  </Step>

  <Step title="Fill in the customer">
    Fill in **Name**, **Email** and **Mobile number**. The email address is required, so that the guest can receive emails about the booking.
  </Step>

  <Step title="Choose whether the guest gets an email">
    With **Send email with a link to checkout** switched on, the guest gets an email with a link where they choose how to pay and then pay.
  </Step>

  <Step title="Save">
    Click **Create booking** — or **Add guest** if you started from the calendar. The booking appears straight away in the booking list and in the calendar.
  </Step>
</Steps>

<Screenshot id="manuell-bokning" alt="The New booking dialogue with experience, time slot, number of guests and customer details" />

## What happens with the payment?

A manual booking is created as **Awaiting payment** until the guest has paid. If you switch off the email — for example because the guest has already been sent a link some other way — the booking is still created, as pending.

Is the guest paying on the day? Open the booking once the guest has paid and click **Mark as paid**. See [The booking card](/bookings/booking-card).

## Book on behalf of an agency

If you have the **Agency** app switched on, you'll also see the **Booking for** field. If you choose an agency instead of **The guest**, the net price in the contract applies, the booking is confirmed immediately and the agency is invoiced. Instead of a link to checkout, the option becomes **Send booking confirmation**. The agency needs to have invoicing set up for this to work.

Read more about agencies in [Resellers](/apps/agency).